HMGT100 — Customer Service in the Hospitality Industry

An examination of the role of customer service for lodging and food service operations, large and small. Course stresses understanding customer wants and needs, interaction with customers, customer service support, handling difficult situations, and building long-term relationships with customers. Assessment Level(s): ENGL 101 / ENGL 011 . One hour each week. 1 semester hour Course

Part of

• Hospitality Management AAS, Food and Beverage Management Area of Concentration: 347A
• Hospitality Management AAS, Management/Supervision Area of Concentration: 347B
• Food and Beverage Management Certificate: 055
• Hospitality Supervision and Leadership Certificate: 233

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